Privacy Policy
Who we are
When we say ‘We’ or ‘Us’ in this policy we are referring to The Urban Cottage Company. Our website address is: https://theurbancottagecompany.co.uk.
How we use your data
When you our customers/visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser, this enables the website security feature to function correctly. We also collect data from website usage to enable the the website to perform necessary functions, such as payment processing.
If you opt-in to receive marketing updates we may use your personal information to provide you with product updates or marketing communications that we believe may be of interest to you. Personal data may also be used by our internal system to automate processes of our store.
To register an account with us we will use your personal details such as your name and address, password, during account creation and management. We use your account data to monitor for any fraudulent transactions.
We use your account details and delivery address to keep you informed of order progress and updates. Additionally where your consent has been given, our payment processing handlers may store your details for faster payment processing in the future.
We may use website usage data to aid in marketing and website analytics.
We use your data to engage with you on social media as well as targeted marketing campaigns.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of basket contents while you’re browsing our site.
Note: you may want to further detail your cookie policy, and link to that section from here.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 07 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
Cookies
We use cookies on our website to enable and aid in the functionality of the website and allow your preferences in the usage of our website.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for longer. If you log out of your account, the login cookies will be removed.
We use cookies within digital marketing and social media networks such as Facebook to get relevant marketing communications across to our audience. We share the relevant data to aid in the facilitation of marketing so that relevancy of the displayed content applies.
We use cookies to remember who you are when browsing our site and to store the contents of your cart for the purpose of reminding you. These cookies will only be set when you consent to allowing additional cookies on our website.
wp_automatewoo_visitor – Used to store a secure key that is unique to you – Expires after 2 years
wp_automatewoo_session_started – Used to flag when you begin interacting with our website – Expires when you end the browser session
automatewoo_do_cart_update – Used to store flag when your stored cart needs to be updated – Expires when you end the browser session
How long we retain your data
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We will store you data for as long as we deem you to be a customer (2 years from the last point of purchase) for as long as you are a customer of ours and as long as legally required for regulatory and tax obligations.
Your data and your rights
Right of access – You have the right to access and have copies of the data and personal information we store about you.
Right to rectification – If for any reason you think that the data we hold of you contains errors you have the right to request to have it rectified.
Right to be forgotten – Should you choose to, you have the right to request that the data we hold about you is deleted.
Right to restriction of processing –You have the right to object to the use of your data and the right to request the limit of its usage in some circumstances.
Right to data portability – You have the right to get your data from an organisation in a way that is accessible.
Rights with regards to automated decision making, including profiling – You have the right not to be subject to a decision that is based solely on automated processing if the decision affects your legal rights or other equally important matters and to object to profiling in certain situation including direct marketing.
For more information please see: https://ico.org.uk/for-the-public